We take responsible gambling seriously and are committed to helping players keep play fun and under control. We believe in safe, controlled play and provide practical tools and clear guidance so customers can manage their activity, protect their finances and get support if gambling stops being enjoyable.
Our approach is based on prevention, transparency and swift support. We encourage players to set realistic limits, verify their identity where required, and use the available controls to prevent unplanned losses. We monitor accounts for unusual patterns and will contact customers if we see signs of potential harm.
Players can set deposit limits via account settings to control how much is added over a day, week or month. Limits take effect quickly and can be reduced immediately; increases may have a delay to prevent impulsive changes.
Separate loss limits and bet-size controls let players cap how much they can lose or wager in a session. Applying both deposit and loss limits gives better protection against rapid losses.
Use session time-outs and reality-check reminders to break up play. Timers and pop-up reminders can be customised and used alongside short account breaks to pause access for a set period.
If you need a longer break, self-exclusion is available from the account area or through our support team. Options include short cool-offs, longer temporary exclusions and permanent account closure. During self-exclusion access is blocked and account activity is reviewed before any reinstatement.
Deposit limits are the first line of defence. You can set daily, weekly and monthly deposit caps in your account settings. We recommend choosing a level that fits your personal budget and reviewing it regularly.
Loss limits allow you to restrict net losses over a chosen period. These limits operate alongside deposit controls and are applied automatically when set, helping to prevent chasing losses or sudden large outlays.
Set session lengths, receive reality-check alerts and use short breaks to manage how long you play. Time limits can reduce impulsive decisions and encourage more thoughtful play habits.
Warning signs include chasing losses, betting more than planned, neglecting responsibilities, or hiding activity. If you, or someone close to you, notices these changes it is important to act early and use the available tools.
Decide a gambling budget, use deposit and loss limits, set time reminders, never gamble with money you need for essentials and avoid gambling when upset or under the influence. Regularly review your play history and adjust limits as needed.
If you need specialist help, speak to a trained adviser. Confidential support is available through UK services such as GamCare, GambleAware and NHS problem gambling services. You can also contact our support team for guidance on limits, self-exclusion and next steps.
